Throughout the course of the Linking Systems of Care Demonstration Initiative, the role of the project coordinator has been of paramount importance, regardless of the demonstration site. The LSC Steering Committee and Training and Technical Assistance providers agreed early in the project that replication of their work would be best supported by the creation of a Coordinator Toolkit.
Below you will find many of the materials to help guide you through the processes, critical conversations, and fundamental decision points and products that the LSC Coordinators developed during their planning phases. Generally speaking, each topical tab includes a brief introduction and internal links to samples, templates, or exercise to support your work in this area. As the projects progress, we will continue to populate this section with implementation and sustainability tools.
Click on the Topics list items below for more information
- Nicole Camp, Program Manager for the Montana Crime Council, provides advice for sites interested in linking systems of care.
- Laurie Crawford, Program Manager for Virginia Department of Social Services, discusses early successes her site has had in linking systems of care.
Project Planning
The Planning Phase of the Linking Systems of Care project has been rich with lessons, and each state’s experience has been as unique as the people, communities, resources, and challenges within them. However, the technical assistance providers noted with interest the many common strategies, processes, and tools shared by the four sites as they defined the parameters of their states’ needs, resources, and goals. These are explored through the topics listed here.
Topics
- Vision & Mission
There are many examples of Mission Statement definitions and Mission Statement generators online. For some people a Mission Statement can seem old-fashioned and unnecessary, but creating a Mission Statement is an efficient and effective way to ensure that a coalition of stakeholders is aligned in their purpose and focus. When linking different systems of care, this is particularly important.
- Guiding Principles
The Guiding Principles can provide states and community initiatives an overarching set of common values and principles to guide the direction of their projects.
- Logic Models
Simply put, a logic model is a straightforward tool to plan, develop and measure goals, objectives, inputs, activities, outputs, and outcomes in response to an identified problem. In the Linking Systems of Care Guiding Principles the problem is described broadly as the need to for communities to create service approaches for crime victims that are centered on healing at the individual, family, and community levels.
- IRB
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- Gap Analysis
Large scale, statewide coalitions or stakeholder groups should plan for and execute a gap analysis across systems to fully understand how each system identifies, refers, and/or delivers services to victims of crime and violence. In addition, a gap analysis should determine how systems are already communicating, where there are gaps in communication, how and when information is shared between different agencies (including which agencies share information and which agencies don’t).
- Resource Mapping
Developing a broad understanding of the resources in the community and identify gaps in services is one of the first steps for any Linking Systems of Care stakeholder team. Once resources have been “mapped” and gaps have been identified it is important for stakeholder groups to create a concrete plan of action for 1) recruiting identified resources to the project; 2) working together to address the gaps; 3) identify strategies for building deeper collaborations and seamless service between and among resources.
- Readiness Assessment/System Mapping
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Community Engagement
As most experienced systems change advocates and organizers will agree, the strength and sustainability of multidisciplinary projects depends upon the recruitment and retention of the right stakeholders, as well as careful and authentic engagement in your shared purpose. Strategies for recruiting partners, using their time well, and anticipating critical conversations are explored in the topics listed below.
Topics
- Meeting Planning
Meetings are where collaboration happens. This module is about the structure and methods of meetings that elicit participation and collaboration among Linking Systems of Care stakeholders. It provides fundamental concepts, tools, guidance for using the tools, and illustrations of good meeting design.
- Stakeholder Engagement
People don’t resist change, they resist being changed. When developing and introducing changes to people and communities, your chance of success improves when you engage stakeholders in meaningful ways. This module addresses how to think about who stakeholders are, when their involvement matters, and how to get their engagement.
- Recruting New Partners/Stakeholders
A healing-centered response to children and youth exposed to violence will require the training and talent of various professionals, and will be sustained and more relevant to survivors when it is informed by and integrated with the communities from which survivors and their families come.
- Coalition Building
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- Critical Conversations w/New Stakeholders
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- MOUS
A Memorandum of Understanding (MOU) is a critical document in establishing coordinated efforts in a Linking Systems of Care project. An MOU is a multilateral agreement among multiple parties intended to express a common vision and line of action. MOUs in Linking Systems of Care projects represent a collective commitment among service providers, state agencies, victim serving organizations, grassroots services, courts, and other relevant agencies, to adhere to specific principles and shared responsibilities for the collaboratives’ engagement.
Victim Identification & Referral
Each of the LSC demonstration sites shared as a priority a more ambitious and precise strategy for identifying and assessing victims, and prioritized the development of a map of available victim resources to enable more meaningful referral and more deliberate stakeholder engagement. Sample tools, protocols, and considerations are offered in the topics listed here.
Topics
- Screening Tools & Protocols
The successful implementation of a screening process for trauma and victimization has multiple different elements and considerations that need to be taken into account. The current resource is designed to serve as an implementation support tool for the selection and implementation of trauma and/or victimization screening processes within a selected agency and/or system.
- Universal Education
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- Assessment
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- Resource Directory
One way statewide or local stakeholder groups can link systems of care is to develop a comprehensive resource directory that focuses on community and provider resources for young victims of crime and their families.
Legal Considerations
Early in the LSC demonstration site planning phase, stakeholders began to voice concern about some of the more complicated legal and ethical implications of screening, as well as some of the legal and ethical limitations for involving judges and attorneys in state level stakeholder groups. Guidance around these issues (and important conversations) is provided here.
Topics
- Discovery Issues
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- Judicial Leadership
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- Ethics
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- Mandatory Reporting
Linking Systems of Care projects should have a clear understanding of their state’s laws regarding child maltreatment and mandatory reporting. This information is foundational for the project and the stakeholder team should have a broad and shared understanding of these requirements. In addition, the stakeholder group should create a policy for the project regarding mandatory reporting and provide guidance to system actors and community providers who participate in the project.